Email Delivery Failure Notifications
Providing great customer service is a key to the success of any photographer's business, and today we have a new feature that will alert you to any failures in email delivery within moments of the error. This will allow you to instantly know anytime our system was unable to successfully deliver an email to your clients.
Common causes of delivery issues include email addresses with typos, full mailboxes, spam complaints, etc. The error notification message you receive includes a summary of the delivery problem and some diagnostic information to help you figure out if it's something you can fix or if you should reach out to the customer directly.
Feel free to call us if you have any questions.
There are three main categories of errors you'll see:
Improved Audio Ducking
We have really polished up the handling of background audio ducking, making it much smoother and behave similarly on both the tour and the export-to-video product. This allows you to make high-production-value tours and videos with no extra effort.
A great example of this is an intro video that leads into a regular tour w/background music. In this case, the system will now delay the start of the main audio track until after any intro items w/audio have completed.
These improvements should make the tour and export-to-video product meet even the most exacting standards of you and your clients.