TourBuzz Support's Blog (86)

TourBuzz Service Updates: 04-06-2016

We are excited to announce that we have recently updated and added new features: Increased video limits, prominent tour published dates, ability to disable provider pages, and collecting payments through Stripe!

Videos

Previously, we had limited the size of video files to 400MB. We have now increased this limit to 800MB to allow for larger and longer videos!…

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Added by TourBuzz Support on April 6, 2016 at 12:47pm — No Comments

TourBuzz Service Updates: 1-12-16

We are excited to announce that we have recently added a couple new features: Panorama Direction Control and a Remember Me feature. In addition, the 2015 Purchase Totals are now available! 

Panorama

Panorama Direction used to just pan to the right. Now, you can choose to Pan Right or Pan Left. This new direction works on the mobile player as well as all 2nd generation Designs.

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Added by TourBuzz Support on January 12, 2016 at 2:30pm — No Comments

Tourbuzz Service Update: Integration with the FMLS

We are happy to announce our recent integration with the FMLS. You are now able to syndicate tour links to the FMLS from Tourbuzz. 

To do this, make sure you have selected the FMLS on the info tab, and have entered the exact MLS number. 

After adding the MLS number, your tour link will automatically be sent to the FMLS and attached to the appropriate listing. 

Please note: 

We send the links every…
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Added by TourBuzz Support on December 30, 2015 at 9:30am — No Comments

TourBuzz Service Update: Order Form Updates & Improvements

We are happy to announce that you can now create multiple order forms and customize your thank you message when an order is placed.

Creating Multiple Order Forms:

To create multiple order forms, all you need to do is enter your order form in the following format: form_Order_form_name description…

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Added by TourBuzz Support on December 29, 2015 at 11:37am — 1 Comment

Tourbuzz Service Update: Automatic Syndication to realtor.com

We are happy to announce that you are now able to automatically syndicate all of your tours to realtor.com. 

In order to take advantage of this, all you need to do is select a MLS service and enter in the MLS number into the MLS number field on the info tab of your tour editor. Tourbuzz will instantly attempt to syndicate the listing to realtor.com and attach the tour link to the listing. If the listing has not yet been…

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Added by TourBuzz Support on December 28, 2015 at 3:00pm — No Comments

Tourbuzz Service Update: Improved Calendaring

Tourbuzz is pleased to announced that we have improved the calendar integration with Tourbuzz.



The new organization of the "My Schedule" page makes it much easier to manage logistics for large teams of photographers. 

To access the new scheduling page, simply click on "My Schedule" under the Tourbuzz logo. …

Tourbuzz Scheduling Page

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Added by TourBuzz Support on August 20, 2015 at 2:30pm — No Comments

Tourbuzz Service Update: Print Quality Images Retained for a Year

Tourbuzz is now keeping print quality images for one year from the date the tour is published. 

This means that all photos uploaded after April 15, 2015 will now be stored for a year. …
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Added by TourBuzz Support on August 19, 2015 at 4:30pm — No Comments

Tourbuzz Service Update: Easier Media IDs

With many of our customers providing additional services, like custom flyers, there's a need for agents to be able to quickly communicate a list of which images they want to be used on their flyers. Previously, this could be a complicated issue since there was no ID number for each image that never changed. Customers told us that they are spending a lot of time having to work around this fact, and that mistakes are made due to the lack of un-changing ID numbers. 

To solve this…

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Added by TourBuzz Support on August 12, 2015 at 3:30pm — No Comments

Tourbuzz Service Update: Email Delivery Failure notifications and improved audio ducking

Email Delivery Failure Notifications

Providing great customer service is a key to the success of any photographer's business, and today we have a new feature that will alert you to any failures in email delivery within moments of the error. This will allow you to instantly know anytime our system was unable to successfully deliver an email to your clients. 



Common causes of delivery issues include email addresses with typos, full mailboxes, spam complaints,…

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Added by TourBuzz Support on May 12, 2015 at 11:20am — No Comments

TourBuzz Service Update: Winter/Spring 2015

We've been busy adding new features and releasing a ton of bug fixes over the last few months. Here is a quick list of what’s new from winter/spring 2015.

New:

  • We auto-detect MatterPort links in "customLink1" field and automatically play the MatterPort tour first.…
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Added by TourBuzz Support on March 11, 2015 at 12:30pm — 1 Comment

Tourbuzz Service Update: Client Panel Improvements

Client Panel Improvements

  • Agents can now edit their complete profile info and manage photo/logo from the "My Account > Profile Settings" menu.
  • Tour stats settings can now be edited in the new tour dashboard.
  • Miscellaneous bug fixes and copy improvements.

With this release, the new Client Panel now has all of the functionality of the legacy client panel system and we encourage everyone to make the new Client Panel the default…

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Added by TourBuzz Support on October 15, 2014 at 2:22pm — No Comments

Tourbuzz Service Update: Group Admin is here!

Group Admin

We have added the ability to arrange your customers into *groups* and designate group admins. Group admins are just regular customers that can also see the tours belonging to other customers in the group. This is a great way to allow "office assistants" to be able to manage all the tours for an office.…

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Added by TourBuzz Support on September 4, 2014 at 11:30am — No Comments

Tourbuzz Service Update: Order Form improvements, Print Quality improvements, Create-a-Tour improvements, Billing improvements, Mobile improvements, and more!

We have made a ton of improvements over the last quarter, and they are all summarized here for your convenience!

Order Form Improvements

  • The built-in Order Form now allows the creation of custom fields.
  • The built-in scheduling feature of the built-in order form can be disabled (and custom fields used instead, or nothing at all).…

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Added by TourBuzz Support on July 31, 2014 at 7:16pm — No Comments

TourBuzz Service Update: custom favicon support; faster site, various bug fixes

  • Added custom favicon support
    • The tourbuzz.net favicon no longer shows on non-tourbuzz.net domains
    • For the main domain linked to your account, your website's favicon will be used if available
    • For domains linked to your customers, the customer's website's favicon will be used if available
  • Added address support for Belize
  • The exact reason for YouTube failures should now be displayed on the client panel and admin-area "Export Tour as…
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Added by TourBuzz Support on April 30, 2014 at 11:00am — No Comments

TourBuzz Service Update: Vastly Improved Quality for Video Slideshow Effect

Improved Video Slideshow Quality

We know that our customers obsess over every detail during editing and expect the full quality and sharpness of their images to shine through during their presentation in TourBuzz. 

It's taken a lot of research and even more work to implement, but we have finally made the video slideshow effect work at a quality level that exceeds even our own expectations.

Your images now look sharp and crisp with minimal flickering…

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Added by TourBuzz Support on April 29, 2014 at 3:30pm — 1 Comment

TourBuzz Service Update: Improved Pano Quality on Desktop and Mobile, and other fixes

Improved Panorama Quality

We are pleased to announce that we've just released a major upgrade of our panorama infrastructure with the following benefits:

  • Mobile panos (especially iPad) are much higher quality
  • Spherical panos on desktop and mobile are now presented in a cubic viewer which has fewer "wavy lines" and improved quality.

There's even better news -- we have upgraded all of the existing panos in our entire system to use the…

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Added by TourBuzz Support on April 17, 2014 at 5:56pm — No Comments

TourBuzz Service Update: New login-based Client Panel now available

After years of collecting customer feedback, months of work, and a lot of testing, we are please to share with everyone our new login-based client panel.

Client Panel History

When TourBuzz first started, the client panel didn't do much; it was just a place to download images and get links to the tour. As TourBuzz evolved, the client panel had many additions that included the ability to edit the tour, request a YouTube video, and more. The link also started…

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Added by TourBuzz Support on March 24, 2014 at 4:00pm — 4 Comments

TourBuzz Service Update: Walk Score® integration, password-protected tours, and more!

We have rolled out a number of new features over the last few months and wanted to make sure everyone was aware of them!

Password-protected Tours

We now offer an option to make a tour password-protected. This is ideal for pocket listings or other situations where you don't want the tour to be publicly accessible for some reason.

You can toggle this feature from the tour editing page.

Custom Email Template for Shoot Date/Time…

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Added by TourBuzz Support on March 3, 2014 at 1:30pm — No Comments

Tourbuzz Service Update: Announcing Turnkey Professional Voice Narration for $15 per tour

We are thrilled to announce our partnership with Voiceover Toolbox which integrates their professional voice-over narration service with the TourBuzz real estate virtual tour platform.

Nearly every home listed for sale is viewed online before being viewed in-person, and narrated tours allow agents to ensure that potential buyers hear about major selling points of a listing, such as being located near a park or in a great school district that can otherwise be overlooked…

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Added by TourBuzz Support on January 16, 2014 at 3:00pm — 3 Comments

TourBuzz Service Update: Improved "new tour" workflow, cascading music preferences, and custom order forms

Tour music selection improvements

We have upgraded the tour music selection system to work like the other cascading preferences in the system. Previously, you needed to select music independently for every single tour. We now allow you to select the tour music at the account and customer levels. You can also upload a custom audio track at the account and customer level.

We have also added an integrated audio preview to reduce the effort involved in choosing…

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Added by TourBuzz Support on September 10, 2013 at 11:00am — No Comments

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