TourBuzz Support
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TourBuzz Support's Discussions

Who would be interested in having their Customer sync to their phone?
3 Replies

We are looking into a technology that would allow you to sync your TourBuzz customer list to your phone.The major benefit of this is that nearly as soon as you add a customer to TourBuzz, you can…Continue

Tags: sync

Started this discussion. Last reply by Brandon Vogts Dec 6, 2014.

Real Estate Offices with National Virtual Tour Platform Contracts
2 Replies

Do you have national tours companies in your market locking up entire Brokerages?We are planning on creating a Agent Do-it-Yourself tour product for you to brand and sell into your local Agents and…Continue

Started this discussion. Last reply by TourBuzz Support Mar 1, 2012.

Sleek Design
52 Replies

We now have a live preview of this design up on our staging server.There are still a few issues to clean up with it but now you have a chance to use it yourself and provide feedback.…Continue

Started this discussion. Last reply by Mark Miranda Feb 9, 2012.

Cut Out Design
12 Replies

Please comment on this new Design.  We will be polishing these over the coming weeks.Thanks …Continue

Started this discussion. Last reply by Michelle Barrett Mar 23, 2011.

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TourBuzz Support's Page

Latest Activity

TourBuzz Support posted a blog post

TourBuzz Service Updates: 04-06-2016

We are excited to announce that we have recently updated and added new features: Increased video limits, prominent tour published dates, ability to disable provider pages, and collecting payments through Stripe!VideosPreviously, we had limited the size of video files to 400MB. We have now increased this limit to 800MB to allow for larger and longer videos!Tour Published DatesIn the past, you would have to check your Email History to figure out when a tour was published. By popular demand, we…See More
Apr 6, 2016
TourBuzz Support posted a blog post

TourBuzz Service Updates: 1-12-16

We are excited to announce that we have recently added a couple new features: Panorama Direction Control and a Remember Me feature. In addition, the 2015 Purchase Totals are now available! PanoramaPanorama Direction used to just pan to the right. Now, you can choose to Pan Right or Pan Left. This new direction works on the mobile player as well as all 2nd generation Designs.     *Unsupported in Rounded Dock, Mint Tea, Boxy, and Simplicity.Once your image is uploaded, you can edit the image.…See More
Jan 12, 2016
Matthew commented on TourBuzz Support's blog post TourBuzz Service Update: Order Form Updates & Improvements
"Is there a way to specify which Order Form a client sees while they are logged in?  I want one client to see version A and another clients to see version B."
Jan 11, 2016
TourBuzz Support posted blog posts
Dec 30, 2015
TourBuzz Support posted a blog post

Tourbuzz Service Update: Automatic Syndication to realtor.com

We are happy to announce that you are now able to automatically syndicate all of your tours to realtor.com. In order to take advantage of this, all you need to do is select a MLS service and enter in the MLS number into the MLS number field on the info tab of your tour editor. Tourbuzz will instantly attempt to syndicate the listing to realtor.com and attach the tour link to the listing. If the listing has not yet been sent to realtor.com, we will automatically…See More
Dec 28, 2015
TourBuzz Support posted blog posts
Aug 20, 2015
TourBuzz Support posted a blog post

Tourbuzz Service Update: Easier Media IDs

With many of our customers providing additional services, like custom flyers, there's a need for agents to be able to quickly communicate a list of which images they want to be used on their flyers. Previously, this could be a complicated issue since there was no ID number for each image that never changed. Customers told us that they are spending a lot of time having to work around this fact, and that mistakes are made due to the lack of un-changing ID numbers. To solve this problem, we have…See More
Aug 12, 2015
TourBuzz Support posted a blog post

Tourbuzz Service Update: Email Delivery Failure notifications and improved audio ducking

Email Delivery Failure NotificationsProviding great customer service is a key to the success of any photographer's business, and today we have a new feature that will alert you to any failures in email delivery within moments of the error. This will allow you to instantly know anytime our system was unable to successfully deliver an email to your clients. Common causes of delivery issues include email addresses with typos, full mailboxes, spam complaints, etc. The error notification message you…See More
May 12, 2015
Dave Clark commented on TourBuzz Support's blog post TourBuzz Service Update: Winter/Spring 2015
"I am now collaborating with an agency to take the 3D Walk Through with Matterport while I take the images and make the virtual tour.  The link works great  to open in a new page so it goes full frame. I also added it to the details page…"
Apr 22, 2015
TourBuzz Support posted a blog post

TourBuzz Service Update: Winter/Spring 2015

We've been busy adding new features and releasing a ton of bug fixes over the last few months. Here is a quick list of what’s new from winter/spring 2015.New:We auto-detect MatterPort links in "customLink1" field and automatically play the MatterPort tour first. See an example of a tour featuring MatterPort.There is a year-end tax report in Billing Central > View Account History.Support for UAE, Honduras, and…See More
Mar 11, 2015
Brandon Vogts replied to TourBuzz Support's discussion Who would be interested in having their Customer sync to their phone?
"I agree with Dave. iCloud sync would be amazing. I would also like the ability to export all the data fields from a tour to an XML file or similar. I produce property brochures for my clients, and it would be amazing to be able to just data merge an…"
Dec 6, 2014
TourBuzz Support posted a blog post

Tourbuzz Service Update: Client Panel Improvements

Client Panel ImprovementsAgents can now edit their complete profile info and manage photo/logo from the "My Account > Profile Settings" menu.Tour stats settings can now be edited in the new tour dashboard.Miscellaneous bug fixes and copy improvements.With this release, the new Client Panel now has all of the functionality of the legacy client panel system and we encourage everyone to make the new Client Panel the default for your account.MiscellaneousAdded lat/lng to Tour Download Report so…See More
Oct 15, 2014
TourBuzz Support posted a blog post

Tourbuzz Service Update: Group Admin is here!

Group AdminWe have added the ability to arrange your customers into *groups* and designate group admins. Group admins are just regular customers that can also see the tours belonging to other customers in the group. This is a great way to allow "office assistants" to be able to manage all the tours for an office.Click here for instructions on how to get started.  New…See More
Sep 4, 2014
TourBuzz Support replied to Pat B's discussion Distortion in 360s
"Because the aspect ratio is on the PLAYER not the individual images."
Aug 21, 2014
TourBuzz Support posted a blog post

Tourbuzz Service Update: Order Form improvements, Print Quality improvements, Create-a-Tour improvements, Billing improvements, Mobile improvements, and more!

We have made a ton of improvements over the last quarter, and they are all summarized here for your convenience!Order Form ImprovementsThe built-in Order Form now allows the creation of custom fields.The built-in scheduling feature of the built-in order form can be disabled (and custom fields used instead, or nothing at all).…See More
Jul 31, 2014
TourBuzz Support replied to Mark Miranda's discussion A Question for the Masses Regarding Payment Options
"That's a great idea. We actually know the folks at ShootProof very well. It's a great product and a great team. We do have plans to incorporate a similar paywall directly into TourBuzz as we understand this is an important operational…"
May 12, 2014

TourBuzz Support's Blog

TourBuzz Service Updates: 04-06-2016

We are excited to announce that we have recently updated and added new features: Increased video limits, prominent tour published dates, ability to disable provider pages, and collecting payments through Stripe!

Videos

Previously, we had limited the size of video files to 400MB. We have now increased this limit to 800MB to allow for larger and longer videos!…

Continue

Posted on April 6, 2016 at 12:47pm

TourBuzz Service Updates: 1-12-16

We are excited to announce that we have recently added a couple new features: Panorama Direction Control and a Remember Me feature. In addition, the 2015 Purchase Totals are now available! 

Panorama

Panorama Direction used to just pan to the right. Now, you can choose to Pan Right or Pan Left. This new direction works on the mobile player as well as all 2nd generation Designs.

   …

Continue

Posted on January 12, 2016 at 2:30pm

Tourbuzz Service Update: Integration with the FMLS

We are happy to announce our recent integration with the FMLS. You are now able to syndicate tour links to the FMLS from Tourbuzz. 

To do this, make sure you have selected the FMLS on the info tab, and have entered the exact MLS number. 

After adding the MLS number, your tour link will automatically be sent to the FMLS and attached to the appropriate listing. 

Please note: 

We send the links every…
Continue

Posted on December 30, 2015 at 9:30am

TourBuzz Service Update: Order Form Updates & Improvements

We are happy to announce that you can now create multiple order forms and customize your thank you message when an order is placed.

Creating Multiple Order Forms:

To create multiple order forms, all you need to do is enter your order form in the following format: form_Order_form_name description…

Continue

Posted on December 29, 2015 at 11:37am — 1 Comment

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