Virtual Tour Stats/Hit Reports

I am wondering what the progress or thoughts are on developing a weekly hit report for the virtual tours. I am currently using another virtual tour company that has a weekly report that automatically goes out every Sunday. It automatically sends the report to the agent, but also allows for me to add in their client's email address. It turns out that my clients REALLY love this service. It not only gives them a good idea of when, where, and how often their tours are being viewed, but it gives them an excuse to contact their clients with a weekly update.
Have you all looked into such a thing and if so, do you have an ETA for it?
Your system is fantastic! If you could get this worked out, there would be very little keeping me from switching to TourBuzz for ALL of my virtual tours! Can't wait to hear what others think!

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Permalink Reply by Jerry R Bridges on February 7, 2009 at 7:35pm
I think this is a great idea. As a Realtor and virtual tour provider I understand the importance of "keeping in touch" with the client. Realtor.com offers this information to the Realtor that can be emailed from Realtor.com. I pass this information on weekly to my clients.
Permalink Reply by Tanise Nester on February 7, 2009 at 7:41pm
The software I am currently using, has a report that shows the number of hits (each day) for the past week; the number of total hits from individual sites (realtor.com, mls, realtor/agency websites, etc.); the number of hits over the last 13 weeks (broken down weekly), and how many times each scene in the tour has been viewed. This last bit is important, because it lets us know how many times someone has made it completely through the tour. I really hope this is something TourBuzz can incorporate!
Permalink Reply by Jerry R Bridges on February 7, 2009 at 7:45pm
I definitely think that would be a great service. But of course it could work against you if no one is looking:-)
Permalink Reply by Tanise Nester on February 7, 2009 at 7:51pm
That's why I sometimes suggest to my Realtors that they only have the report sent to them. That way, they can decide if they need to change their marketing strategy (before showing it to their clients). Even with that suggestion, sometimes my Realtors still want it sent to their homeowners. In this market, they feel it is necessary for their clients to be informed of REALITY. If a tour doesn't get any hits for a week or two, the Realtors will usually suggest a price reduction...and they use the report as a way to support them in that suggestion.
Permalink Reply by Jerry R Bridges on February 7, 2009 at 7:54pm
Excellent way to justify a price reduction..
Permalink Reply by Alan Pinstein on February 7, 2009 at 11:30pm
Tanise-

TourBuzz has all of these features and more, except for the automated weekly email. We do plan to implement this in the near future; it's a top priority for us this quarter along with our new player.

Click here to see an example tour stats page.

Alan
Permalink Reply by Tanise Nester on February 8, 2009 at 12:12am
This is one of Dawn's Tours!! Go Dawn! Alan, I will write you regarding my thoughts on this report.
Permalink Reply by Jerry R Bridges on February 8, 2009 at 9:31am
Thanks Alan, how do you access this information?
Permalink Reply by Alan Pinstein on February 8, 2009 at 11:27am
There are several ways to access the stats.

1. If you go to the "tours" list in your admin panel, there is a "stats" link next to each tour.
2. When you use the TourBuzz "announce" system to tell your customer that you've published a tour, a link to the stats and the client control panel is included in the email.

You *cannot* access the stats from the public tour itself. Several customers wanted to be sure that this data was hidden from public view.
Permalink Reply by Nathan Strauch on October 1, 2009 at 11:01am
I am noticing that the "Simple Layout" Link is not being counted on the Tour Statistics Report. Is there something that I'm missing?

I used the Simple Layout Link for Realtor.com on 3 of my tours on Realtor.com because of the default size of their window. Realtor.com nor any of their affiliates are showing up at all.

Please let me know if I need to do anything on my end to fix this, or if this link is "NoFollow" in regards to reporting.

Thanks,

Nathan
Permalink Reply by Alan Pinstein on October 1, 2009 at 11:19am
Clickthroughs from realtor.com are counting. Stat tracking has nothing to do with which link you send.

We have found that in reality very *little* traffic comes from Realtor.com. Maybe 2% or so of inbound hits to tours is from realtor.com.

Also note that we do not count hits if you are logged in as a provider, so if you are testing a realtor.com yourself and looking for a link you won't get it if you are logged in to tourbuzz or have been in the last day or so *without* logging out. This helps keep our stats more "accurate" for "third-party" traffic.

Hope that helps,
Alan
Permalink Reply by Mike Yother on October 14, 2009 at 1:38pm
As usual, I must be missing something here so help me out. Although I've never had an agent say they only want their stats reports sent to them on a particular day of the week, if I did I'd probably suggest they create a message rule which would send the incoming stats reports to a specific folder. Then they can look at that folder on their favorite day.

Also never had an agent say to also send the stats report to their seller directly. They want to review them first and then forward them with their comments and suggestions.

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